2020 Travel Industry Conference Schedule

Friday, January 24

Registration Opens
7:30 a.m.

 

Opening General Session (Hall 1D)
9–9:05 a.m.
Pre-General Session Address by Dr. Tarek Oliveira Shayya, Board Director and Chief I.P. Officer, Chief MarCom Officer, Expo 2020 Dubai

9:05–9:50 a.m.
Leisure Travel Today: How Travelers Think and Why You Should Care
Presentation based on MMGY’s annual research study.
Speaker: Chris Davidson, Executive Vice President, Insights & Strategy, MMGY Global
Presented by: MMGY Global

 

Focus on Travel Media (Hall 1D)
10 a.m.–12:15 p.m.
Travel Journalism: Strategies for Success

10–11 a.m.
Session 1:
Moderator: Jane Wooldridge, President, Society of American Travel Writers (SATW)
Panelists: Veronica Stoddart, Travel Editor and Content Strategist, VS Content Strategies LLC and Chief Content Officer, Percepture; Johnny Jet; Mark Blutstein, Research Analyst, Phocuswright Inc.; Sarah Greaves-Gabbadon, travel writer and video host, JetSetSarah

11 a.m.–12:15 p.m.
Session 2:
Moderator: Lillian Africano, Past President, Society of American Travel Writers (SATW)
Panelists: Dennis Schaal, Founding Editor and Executive Editor, Skift; Peter Greenberg, Travel Editor, CBS News and Host of “The Travel Detective”; Amy Virshup, Travel Editor, The New York Times
Presented by2020欧洲杯备用网址: Society of American Travel Writers (SATW)

 

Focus on Festivals and Events (Room 1E9)
10–11 a.m.
Learn How to Tap Into Festivals and Events to Expand Your Travel Business.
Festivals and events are important motivators for tourism, and can play a key role in the economic development and marketing plans of most countries and destinations. Learn how to tap into this lucrative market and offer trips that include festivals and events to an energized client base.
Panelist: Sumathi Ramanathan, Director – Destination Marketing, Expo 2020 Dubai

 

Focus on Europe (Room 1E10)
10 a.m.–12:15 p.m.
European tour companies are now focusing on increasing the quality of their interactive trips by addressing the passions and interests of travelers visiting Europe. What does this mean for travel advisors and the experiences they offer?

10–11 a.m.
Session 1: Update on interactive experiences and activities of greatest interest in destinations in many of the countries throughout Europe.
Moderator: Kier V. B. Matthews, CTIE, Director, Sales, Classic Vacations
Panelists: Dimitrios Fragakis, General Secretary, Greek National Tourism Organization; Ricarda Lindner, Regional Manager The Americas, German National Tourist Office; Celina Tavares, Director USA, VisitPortugal; Alison Metcalfe, Executive Vice President USA & Canada, Tourism Ireland; Anne-Laure Tuncer, Director, North America, Atout France

11 a.m.–12:15 p.m.
Session 2: Update on overtourism in certain cities and the effect on “nontourist” areas and adherence to sustainable programs by destinations and transportation (air, train, boat, car) throughout Europe.
Moderator: Kier V. B. Matthews, CTIE, Director, Sales, Classic Vacations
Panelists: Kimberly Daley, President and C.E.O., Mountain Travel Sobek; Sean P. O’Rourke, C.E.O. and Co-Founder, EATour Specialist; Ninna Seerup, Project Manager, VisitDenmark; Gwen Kozlowski, General Manager, Exeter International
Presented by2020欧洲杯备用网址: European Travel Commission (ETC) and Classic Vacations

 

Focus on Africa (Room 1E14)
10 a.m.–12:15 p.m.
Hear the Latest Trends in Travel to Africa and Arrange One-of-a-Kind Experiences for your Clients. Experts share wildlife adventures, educational trips to World Heritage locations, providing tips on itineraries that can be tailored to meet each client’s interests.
Session discussions include:
Trends in Africa Travel – Naledi Khabo, Africa Tourism Association
Selling Cultural & Heritage Travel to Africa – Ja’Vonne Harley, Advantage International
Selling Family Travel to Africa – Ranier Jenss, Family Travel Association
Trends in travel to South Africa – Jerry Mpufane, South African Tourism
Sustainable Tourism in Africa – Sherwin Banda, African Travel; and Shannon Guihan, The Travel Corporation

Moderator: Todd Neuman, Executive Vice President, North America, South African Airways
Panelists: Naledi Khabo, Executive Director, Africa Tourism Association; Ja’Vonne Harley, President, Advantage International; Ranier Jenss, President, Family Travel Association; Jerry Mpufane, President, South African Tourism; Sherwin Banda, President, African Travel; and Shannon Guihan, Chief TreadRight and Sustainability Officer, The Travel Corporatio
Presented by2020欧洲杯备用网址: Association for the Promotion of Tourism to Africa (APTA), Africa Tourism Association (ATA)

 

Business Series: Marketing Sustainable Travel Solutions (Room 1E12)
10–11 a.m.
Marketing Sustainable Travel Solutions.
Learn how destinations and suppliers are incorporating sustainable programs and practices into their facilities and trips to match the needs of today’s traveler.
Moderator: Anne Marie Moebes, Publisher, Travel Market Report
Panelists: Christine Da Silva, Vice President, Public Relations, Norwegian Cruise Line; Adrienne Lee, Director of Global Impact, Tourism Cares; Guy Young, Chief Engagement Officer, The Travel Corporation and Jim Damalas, CEO and Founder, Greentique Hotels
Presented by2020欧洲杯备用网址: Travel Market Report (TMR)

 

Focus on Luxury (Room 1E8)
10–11 a.m.
From Experiential to Transformational: Where Does Luxury Travel Go Next?
Hear unique perspectives on the ever-evolving luxury niche including trends, effective marketing and sales tools, and how the luxury travel buyer is changing in one of the most lucrative travel market segments.
Moderator: James Shillinglaw, Editor in Chief and Founder, Insider Travel Report
Panelists: Albert Herrera, Senior Vice President, Global Product Partnerships, Virtuoso; Lia Batkin, Co-Founder, In the Know Experiences; Rick Baron, Managing Director, Worldwide Accounts, Tauck, Inc.; Shannon Knapp, President and Chief Executive Officer, The Leading Hotels of the World; and Becky Powell, President, Protravel International; Navin Sawhney, C.E.O., Americas, PONANT Cultural Cruises and Expeditions

Presented by: Insider Travel Report (ITR)

 

Business Series: Secrets of Million-Dollar Travel Advisors (Room 1E13)
10–11 a.m.
Secrets of Million-Dollar Travel Advisors
What can we learn from travel advisors who have developed million-dollar portfolios and travel agencies that are expanding?
Moderator: Arnie Weissmann, Editor in Chief, Travel Weekly and Executive Vice President and Editorial Director, Northstar Travel Group
Panelists: Amy Vecchione, Chief Romance Officer, Aventina Romance Travel; Sally Black, Founder, Vacationkids Travel Agency; Donna Carlin, Owner and Planner, Stepping Out Travel Services
Presented by2020欧洲杯备用网址: Travel Weekly (TW)

 

Focus on the Caribbean (Room 1E15)
10 a.m.–12:15 p.m.

10–10:10 a.m.
Focus on Guadeloupe
Speaker: Sandra Vénite, U.S.A. Director, Guadeloupe Islands Tourist Board

10:15 a.m.–12:15 p.m.
The Caribbean Tourism Organization (CTO) and its members will provide updates on the state of Caribbean travel and tourism, including information on Caribbean adventures linked to festivals.
Moderators: Johnson JohnRose, Communications Specialist, Caribbean Tourism Organization; Doug Kostowski, CTC, President, Travel People; Patrice Stafford, President, Where 2 Now Travel
Speakers: Francine Stewart, Marketing Manager, Grenada Tourism Authority, and Shanai St. Bernard, Marketing Executive, Grenada Tourism Authority; Lorine St. Jules Charles, Anguilla Tourist Board; Elsie Marishaw, St. Maarten/St. Martin Tourist Board; Richard MacLeish, St. Vincent & The Grenadines Tourism Office; Kadesha Salome, Curacao Tourist Board; Laura Jones, Discover Dominica Tourism Authority; Richard Moss, Saint Lucia Tourism Authority; Dean Fenton, Antigua & Barbuda Tourism Authority; Chrystal Bethell, Bahamas Tourist Office; Eusi Skeete, Barbados Tourism Marketing Inc.; Marcia Sinclair, Jamaica Tourist Board; Christina Mucha, St. Kitts Tourism Authority; Jane Behrend, Guyana Tourism Authority; Pamela Ewing, Turks & Caicos Islands Tourist Board; Daniel Taugher, Cayman Islands Department of Tourism
Presented by: Caribbean Tourism Organization (CTO)

 

Focus on Cruising (Room 1E16)
10 a.m.–12:15 p.m.
Hear from cruise industry leaders — from cruise lines, coastal, luxury, expedition and river cruising — on how they are preparing to satisfy the needs of cruise travelers.

10–11 a.m.
Session 1: Authentic experiences and innovations that are transforming all types of cruising.
Moderator: Charles A. B. Sylvia, V.P., Membership and Trade Relations, Cruise Lines
International Association (CLIA)
Speakers2020欧洲杯备用网址: Mark Conroy, Managing Director, The Americas, Silversea Cruises; Marilyn Conroy, Executive Vice President of Sales and Marketing, Riviera River Cruises; James A. Rodriguez, Executive Vice President, Sales and Marketing, Oceania Cruises; Camille Olivere, Senior Vice President of Sales, Norwegian Cruise Line; Navin Sawhney, C.E.O., Americas, PONANT Cultural Cruises and Expeditions; Michelle Lardizabal, Senior Vice President and Commercial Sales Officer, MSC Cruises USA

11:15 a.m.–12:15 p.m.
Session 2: How to attract Gen Z and millennials to cruising and tap into this expanding category.
Moderator: Charles A. B. Sylvia, V.P., Membership and Trade Relations, Cruise Lines International Association (CLIA)
Panelists: Mark Conroy, Managing Director The Americas, Silversea Cruises; Marilyn Conroy, Executive Vice President, Sales and Marketing, Riviera River Cruises; James Rodriguez, Executive Vice President, Sales and Marketing, Oceania Cruises; Camille Olivere, Senior Vice President of Sales, Norwegian Cruise Line; Navin Sawhney, C.E.O.-Americas, PONANT Cultural Cruises & Expeditions; Michelle Lardizabal, Senior Vice President and Commercial Sales Officer, MSC Cruises USA
Presented by: Cruise Lines Industry Association (CLIA)

 

Focus on L.G.B.T.Q.+ Travel (Room 1E12)
11:15 a.m.–12:15 p.m.
Expand your knowledge of the lucrative L.G.B.T.Q.+ tourism sector and hear from experts as they share the latest trends, research data and best practices.
Moderator: LoAnn Halden, Vice President-Communications, International LGBTQ+ Travel Association (IGLTA)
Panelists: Meg Cale, L.G.B.T. Marketing and Diversity Consultant; Shiho Ikeuchi, President, Pink Soleil; Willie Montano, Vice President, Marketing, Insight Vacations and Luxury Gold
Presented by: IGLTA

 

Focus on Culinary Tourism (Room 1E9)
11:15 a.m.–12:15 p.m.
Is Culinary Tourism the Antidote to “Overtourism”?
Experts will cover the latest trends and hot destinations for culinary tours, food and wine events, and how travel professionals can specialize in this market.
Moderator: Doug Duda, Director of Partnerships, International Association of Culinary Professionals (IACP)
Panelists: Khalid Sharaf, Director, International Business Engagement, Expo 2020 Dubai; Diane Kochilas, Creator and Host of the PBS series “My Greek Table”; Lauren Piscitelli, Founder, Cooking Vacations in Italy; Dana Cuffe, C.E.O., Mimo; Alp Ozaman, Regional Marketing Manager, Turkish Airlines

 

Exclusive Invitation Only — Dubai Tourism and Expo 2020 Dubai Presentation and Lunch (Room 1E7)
11:15 a.m.–12:45 p.m.
Learn more about Dubai and Expo 2020 Dubai.
Presenters:  Sumathi Ramanathan, Director – Destination Marketing, Expo 2020 Dubai; His Excellency Helal Saeed Al Marri, Director General,
Dubai Tourism
Presented by:
Dubai Tourism and Expo 2020 Dubai.

 

Focus on Tours (Room 1E8)
11:15 a.m.–12:15 p.m.
Take your business to the next level! Join industry leaders and learn best practices in selling group tours and experiences. Tour operators and packagers will share new deals and offer advice on how to promote to your clients.
Moderator: Terry Dale, President and C.E.O., United States Tour Operators Association (USTOA)
Panelists: Christine Petersen, President and C.E.O., smarTours; Carol Dimopoulos, President, Perillo’s Learning Journeys; Ian Swain, Owner and President, Swain Destinations; Jon Grutzner, President, Insight Vacations and Luxury Gold
Presented by: United States Tour Operators Association (USTOA)

 

Business Series (Room 1E13)
11:15–12:15 p.m.
Travel Advisor 2020: The evolution of travel planning in the digital age.
What does it mean to be a successful travel advisor in the digital age of on-demand travel? The American Society of Travel Advisors (ASTA), formerly the American Society of Travel Agents, will share key findings from their annual study, “How America Travels,” to reflect the way consumers today use travel advisors. This session will also discuss the shift from being a “travel agent” to becoming a “travel advisor,” and is for both experienced advisors and those new to the profession.
Moderator: Erika Richter, Director of Communications, American Society of Travel Advisors
Panelists: Jenn Lee, V.P, Marketing and Sales, Travel Planners International; Joshua Bush, President, Avenue Two Travel; Nelson Billington, Director of Client Operations, MilesAhead; and Cindy Schlansky, Co-President, Tzell Travel Group
Presented by: American Society of Travel Advisors (ASTA)

 

KEYNOTE ADDRESS (Hall 1D)
12:45–1:55 p.m.

12:45–12:50 p.m.
Pre-keynote address by Dr. Tarek Oliveira Shayya, Board Director, Chief IP Officer, Chief MarCom Officer, Expo 2020 Dubai

12:50–1:55 p.m.
State of the Industry: The Visionaries of Travel on What the Future Holds
Join the leaders of travel and tourism to hear their perspectives on solutions that will drive growth in the travel industry, make it more sustainable and increase satisfaction for travelers.
Moderator: James Shillinglaw, Editor in Chief and Founder, Insider Travel Report
Panelists: Matthew Upchurch, Chairman and C.E.O., Virtuoso; Lisa Lutoff-Perlo, President and C.E.O., Celebrity Cruises; Daniel Skjeldam, C.E.O., Hurtigruten, Inc.; Leigh Barnes, Chief Customer Officer, Intrepid Travel; David Neeleman, Founder of “Moxy,” JetBlue and Azul, Co-Founder of Morris Air and WestJet, Co-Owner of TAP Air Portugal
Presented by: Insider Travel Report

 

Exhibition Opening (Hall 3DE)
2–2:05 p.m.
Ribbon cutting ceremony and speech in front of media at the opening of the exhibition
Speaker: Issam Kazim, C.E.O., Dubai Corporation of Tourism and Commerce Marketing and Dr.Tarek Oliveira Shayya, Board Director, Chief IP Officer, Chief MarCom Officer, Expo 2020 Dubai

 

Focus on Travel Bloggers and Influencers (Room 1E8)
3–4 p.m.
How can travel brands and destinations collaborate with content creators to overcome the many challenges the travel industry is facing today?
Panelists will share their experience and knowledge, and will highlight successful ways of working with content creators to improve perceptions of overtourism and prevent dangerous and unwanted behavior from travelers.
Moderator: Janicke Hansen, Outgoing President, Professional Travel Bloggers Association (PTBA)
Panelists: David Stock, President, Professional Travel Bloggers Association (PTBA); Lina Stock, Divergent Travelers; Amanda Williams, A Dangerous Business; Angie Orth, Angie Away and Rae Away; Caroline Makepeace, yTravel Blog
Presented by2020欧洲杯备用网址: Professional Travel Bloggers Association (PTBA)

 

Focus on Spa and Wellness Travel (Room 1E10)
3–4 p.m.
Learn about new and enhanced wellness travel offerings available for your clients.
With wellness being an important factor for today’s consumer, which products and services is the travel industry advancing to meet this growing need?
Moderator: Geraldine Ree, Executive Director, Travel Market Report
Panelists: Adalberto Rodriguez, Marketing Executive, ICT/Costa Rica Office of Tourism; Jennifer Lee, Vice President, Travel Planners International; Melissa Walker, Senior Director of Global Wellness, Hilton Hotels; Steve Smotrys, Vice President of Sales, North America, Cunard
Presented by: Travel Market Report (TMR)

 

Focus on Latin America (Room 1E9)
3–4 p.m.
New Immersive Experiences in Latin America.
Discover new and immersive itineraries, products and trends in the region, with special focus on Mexico, Brazil, Chile and Ecuador. Includes an opportunity for questions and networking.
Moderator: Norie Quintos, Editor at Large, National Geographic Travel Media, and Principal, Norie Quintos Consulting
Panelists: Casey Mead, Global Communications Lead, G Adventures; executive from Costa Rica Tourism; Fernanda Rosas, Director of Promotions and Emerging Markets, Los Cabos Tourism Board; Vanessa Marino, Director, Amazon Emotions; Ignacio Recart, Commercial Director of Pro Chile; and Andrea Sapag, Trade Manager New York office, Pro Chile

 

Focus on Family Travel (Room 1E12)
3–4 p.m.
Learn How to Capture Your Share of This Lucrative Market.
Recent travel industry surveys indicate that family travel is expanding to become one of the most diverse and lucrative markets in all of travel. Hear from a panel of experts as they share how to address specific needs, and learn effective marketing solutions to attract clients.
Moderator: Rainer Jenss, President, Family Travel Association
Panelists: Ken Shapiro, Vice President, Publisher/Editor in Chief, TravelAge West; Amanda Dunning, Brand Partnership Manager, G Adventures; Sally Black, Founder, VacationKids.com Travel Agency
2020欧洲杯备用网址 Presented by: Family Travel Association (FTA)

 

Focus on Adventure Travel (Room 1E13)
3–5 p.m.
Adventure Tourism. A Source for Good?
ATTA North America regional director Russell Walters will offer insights from a recent ATTA report, “Shaping the Future of Adventure and Cultural Travel.” A moderated discussion with a small group of specially invited industry experts will follow, featuring current examples of how adventure travel businesses and destinations are using adventure to bring positive outcomes to their clients and the communities they visit.
Moderator: Russell Walters, Regional Director, North America, Adventure Travel Trade Association
Panelists: Karl Egloff, Director of Travel, World Wildlife Fund; Kimberly Daley, President and C.E.O., MT Sobek; Andrea Ross, Managing Director, Wild Frontiers; Helen Usher, Director, Animondial
Presented by2020欧洲杯备用网址: Adventure Travel Trade Association (ATTA)

 

Business Series (Room 1E14)
3–4 p.m.
Straight talk on social media.
Build a powerful social media presence with strategies that guarantee success. Experts will show you how it’s done!
Moderator: Lillian Africano, Past President, Society of American Travel Writers (SATW)
Panelists: Gary Arndt, Blogger and Travel Photographer, “Everything Everywhere”; Annemarie Dooling, Membership Product Lead, Wall Street Journal; Mickela Mallozzi, Host and Executive Producer, “Bare Feet With Mickela Mallozzi”
Presented by: Society of American Travel Writers (SATW)

 

Focus on the Middle East (Room 1E7)
3–4 p.m.
Showcasing various accommodation options, attractions and activities, experts will focus on diverse regions in the Middle East and provide updates on what’s in store for 2020.
Moderator: Michael Luongo, Adjunct Professor, U.C.L.A., and Freelance Journalist
Panelists: Gregory Khalil, President and Co-Founder, Telos Group (travel to Israel and Palestine); Rene Du Terroil, Iran Doostan Tours (travel to Iran); Mahmoud Gebril, Founder and President, Osiris Tours (travel to Egypt); Janine Jervis, Deputy Director, Jordan Tourism Board, North America

 

Abu Dhabi Department of Culture and Tourism Presentation (Room 1E15)
4–5 p.m.
How Abu Dhabi Caters to Different Visitor Personas
Presented by: Saeed Rashed Al-Saeed, Destination Marketing Director, Department of Culture and Tourism, Abu Dhabi; and stakeholders in promoting tourism to Abu Dhab; and stakeholders in promoting tourism to Abu Dhabi including

  • Michael Luongo, Adjunct Professor, U.C.L.A., and Freelance Journalist
  • Shinez Chalabi, Industry Manager, Google
  • Sumathi Ramanathan, Director, Destination Marketing, Expo 2020
  • Amanda Leung, Director of Business Development, Etihad Airways

 

Focus on Asia (Room 1E14)
4:15–5:15 p.m.
Hear from experts on having the most amazing adventures of a lifetime in the Asia-Pacific region and learn about hidden gems, World Heritage sites, culture, world-class spas, high-speed infrastructure and sustainability.
Moderator: Elizabeth Chin, Chairman, Pacific Asia Travel Association – PATA New York Chapter
Panelists: Pushpa Raj Bhattarai, Consul General of Nepal in New York; Paul Cohen, Co-Founder and Partner, International Experiences Ltd.; Joebert Opulencia, President, USA & Orientours Co., Ltd.; Francisco Hilario M. Lardizabal, Tourism Attaché, Philippine Department of Tourism (New York); Catherine Heald, Co-Founder and C.E.O., Remote Lands; Barry Goldsmith, Professor, Been There, Haven’t Done That
Presented by: Pacific Asia Travel Association – PATA New York Chapter

 

Focus on All-Inclusive Travel (Room 1E12)
4:15–5:15 p.m.
Jumping ALL IN With All-Inclusive Travel.
What should all-inclusive travel include? What is the future for all-inclusive resorts?
How are you including them in your sales mix as you build vacation experiences for your clients?
Moderator: Brian Israel, Associate Publisher, Travel Market Report
Panelists: Nicole Mazza, Chief Marketing Officer, TravelSavers; The Affluent Traveler Collection and NEST; Alex Fiz, Vice President and Managing Director All-Inclusive Division, Marriott International; John Long, Vice President of Sales and Business Development, Iberostar; Jacquelyn Krueger, Business Development Director, Palace Resorts; Mary Ellen Burke, National Director of Sales, AMResorts
Presented by2020欧洲杯备用网址: Travel Market Report (TMR)

 

Focus on Weddings, Honeymoons and Romantic Travel (Room 1E10)
4:15–5:15 p.m.
Join experts as they uncover which destinations are leading the way in weddings, honeymoons and romance travel and the importance of collaborating with the right vendors.
Learn about the latest trends in romance travel, wedding destinations and honeymoon resorts. Travel agents who wish to specialize in selling destination weddings, honeymoons and romantic getaways will leave with valuable information that will help them sell!
Moderator: Lisa Sheldon, President, Destination Wedding and Honeymoon Specialists Association (DWHSA)
Panelists: Jennifer Stein, Co-Founder, Editor in Chief and Publisher, Destination I Do magazine; Loulu Lima, Owner/Travel Guru, Book Here, Give Here; Cheryl Frank-Jones, CTA, Romance Travel Specialist, Lez Go Travel, LLC; Tammy O’Hara, Owner/Chief Experience Creator, Million Miles Travel Agency
Presented by: Destination Weddings and Honeymoon Specialist Association (DWHSA) and Destination I Do magazine (DIDo)

 

Focus on Cuba (Room 1E9)
4:15–5:15 p.m.
Selling Cuba: What travel advisors need to know in a changing legal and political environment.
Moderator: John McAuliff, Founder and Executive Director, Cuba/US Travel Collaborative
Panelists: Bob Guild, Vice President, Marazul Travel; Tom Popper, President, Insight Cuba; Rita McNiff, Founder, Like a Cuban; Dr. Kiona, travel blogger How Not to Travel Like a Basic B*tch; Cynthia Carris Alonso, Author of “A Taste of Cuba”; Jukka M. Laitamaki, Clinical Professor, Tisch Center of Hospitality, New York University

Presented by: Cuba/U.S. Travel Collaborative

 

Focus on Millennials and Emerging Generations (Room 1E8)
4:15–5:15 p.m.
Hear the latest trends on millennial travel preferences and valuable insights on how to effectively tap into Gen Z as a target customer.
Moderator: Naureen Kazi, Millennials In Travel
Panelists: Ashley Les, Travel Advisor, Protravel International; Joshua Smith, Tourism Partnerships Manager, GowayTravel; Melanie Dennig, Vice President, Turner PR; Dr. Kris Naudts, C.E.O. and Founder, The Culture Trip
Presented by2020欧洲杯备用网址: Millennials In Travel (MIT)

 

Industry Reception (Halls 3 D/E)
6–7 p.m.